Coronavirus - Safety Provisions    

24 MARCH 2020

We hope that you are well and safe during these difficult times.
Following the latest government announcement, we wanted to inform you that we've taken necessary steps to continue operating with added safety provisions to ensure both our customers and housekeepers keep safe during these times.
How are we ensuring safety?

  1. Customers can pause their account if they no longer want cleans (with the option to continue paying their housekeeper)
  2. Housekeepers can instantly book time off if they don't want to work or feel unsafe
  3. We’re asking housekeepers to reschedule their clean if they are showing signs or have contracted Covid-19 following NHS advice
  4. We’re asking customers to skip their cleans if they’re unwell or self-isolating
We’ve advised housekeepers to take extra precautions:
  1. We've asked housekeepers and advice customers to avoid physical greetings
  2. Maintain a distance of 2 metres at all times, otherwise, we're asking customers to skip their cleaning visits if this isn't possible
  3. We’ve asked housekeepers to bring extra cleaning gloves, extra shoes, hand sanitiser / (masks if possible/available)
  4. We’ve asked housekeepers to remove their shoes or wear shoe covers
  5. To spend extra time on cleaning high-contact items such as handles, taps, switches
  6. To change dirty water even more frequently
  7. To change cleaning cloths, mops more frequently but if possible/available use disposable cloths/tissues and mops
  8. Ensure all materials used are washed at a temperature of 60°C
  9. Surfaces should be cleaned using regular cleaning products, then disinfected using a product that 'kills 99.9% of germs' such as Dettol antibacterial spray 
  10. To open windows where possible for ventilation
  11. To wash hands frequently and thoroughly for at least 20 seconds with soap and warm water
  12. To catch coughs and sneezes with disposable paper towels and to dispose of them immediately. When this isn’t possible, to cough and sneeze into their elbows to avoid infecting others
What can you do to help your housekeeper during this time?
  1. If you are able to provide disinfectant products and extra gloves please do so.
  2. If you do not wish to have a your housekeeper attend during this period please consider continuing to pay her (through Maid of London, as you are currently doing but without the agency fee). This will ensure your housekeeper still has regular income in these difficult times.

If you have any questions, please don't hesitate to reach out to us. As always, we’re here for you. Stay safe and thank you for being a valued member of Maid of London.


A Message on Coronavirus    


18 MARCH 2020

Amid the developing situation of COVID-19 (coronavirus), we wanted to take the time to reassure all our customer and partners of the actions we are taking.

The health and safety of our customers, partners and our housekeeping team is our utmost priority. We are following government guidelines and working hard to ensure we provide the best service to you during this period.


All our housekeepers have been requested to take the following precautions:

  1. If they feel unwell and showing any flu-like symptoms, they must inform us immediately; we will ask them to self-isolate for at least 7-14 days and follow the government advice on medical care
  2. To ensure they are keeping well and on route to recovery, we will check-in on them via phone / video call and provide them with the support needed
  3. We have reinforced the importance of hand washing before, after and during cleans, wearing rubber gloves during cleans and offering guidance of best practice during cleans
  4. We have asked the housekeepers to maintain distance when working with customers
  5. We have advised our housekeepers to regularly check the latest public health guidance


We would appreciate our customers and partners support during this period. Please inform us immediately if you have any flu-like symptoms as we will need to temporarily suspend the clean during this time to minimise any risk.

We understand keeping a clean home is an absolute priority during these difficult times and we are working hard to ensure we have got able and qualified  housekeepers on demand as well as supplies such as disinfectant, gloves and masks.


Office hours:

Our office staff will be working remotely but we will be operating usual business hours. All meetings and interviews scheduled at the office will need to be postponed or conducted over video call.  We will continue to follow direction given by the government and will take the necessary action to protect the health of our customers and our housekeeping team.

As always, we’re here for you. Stay safe and thank you for being a valued member of Maid of London.