Maid of London Terms & Conditions
The purpose of this document is to set out our professional relationship and the services we will provide to you. If there is anything in this document that you do not understand, please ask for further information.
In the event of any question relating to this document, please email us at info@maidoflondon.co.uk. Maid of London is the trading name of Quinten Group Limited; it is registered in England with company number 6897435 and its registered office is at 3rd Floor 207 Regent Street, London, W1B 3HH; company VAT number is 105 2697 26.
These are the conditions upon which Maid of London (hereinafter called “the Contractor”) shall carry out its obligations under any agreement whether written, oral or implied between the Contractor and its Customer.
The Customer shall provide free of charge all necessary power, light, hot water and other facilities that may be required by the contractor to carry out the work, including the safe and secure storage of materials and equipment.
The Customer shall also ensure that its premises are safe for the Contractor’s staffs and agents to carry out the work which is the subject of these conditions.
The Contractor shall not be liable for any loss or damage suffered by the Customer or any other party arising out of the Contractor’s failure to carry out work, if prevented from doing so as a result of any circumstances beyond the Contractor’s control, without prejudice to the generality of the foregoing shall include any trade dispute, strike or lock-out.
It shall be assumed that if no written issues are reported or complaints received by the Contractor, its obligations under the Agreement are being performed to the satisfaction of the Customer. Should any complaint be necessary, either as to the quality of the work or the conduct or non-attendance of the staff it shall be made in writing within 24 hours of its occurrence and upon receipt of any such complaint the Contractor will take all necessary steps to investigate and rectify the matter without expense to the Customer.
The liability of the Contractor in respect of any one claim or series of claims brought against the Contractor and arising from any one incident involving the negligence of itself, its staff, or agents, or through any defect in its plant or machinery shall be limited to the sum of £5,000,000.
All incidents that could possibly give rise to a claim must be notified to the Contractor, without delay and a claim form completed where required. Delay on the Customers part in notifying a claim and/or completing required forms will risk the loss incurred not being paid in part or in full.
The Contractor is committed to providing its Customers with a high standard of service but things can go wrong in any business. If for any reason the Contractor has not met the service agreement/requirements, the Customers must inform the Contractor immediately in order for the Contractor to rectify any issues without further inconvenience.
Failure to inform the Contractor of such events may void any claims made.
Theft must be reported immediately to the police and the Contractor; the Customer must provide a form of evidence to justify a theft claim.
The Customer agrees to allow (up to 28 days) for the Contractor to return and re-clean and resolve any disputed area(s)/item(s) before arranging a third party to carry out remedial works.
Any attempt to commit insurance fraud or any use of false information to commit any type of fraud will be prosecuted to the fullest extent of the law together by the Contractor and the Insurance Provider(s). Monetary compensation as well as legal fees may incur.
An insurance claim is subject to an excess charge of £250.
The Customer shall not be entitled to make any claim against the Contractor or its staff unless it gives written notice (by completing the Claim Form) of the event giving rise to such claim, containing sufficient information for it to be investigated by the Contractor within 28 days of the date of claim.
The Contractor shall not be liable for any loss, damage or injury from the breaking or disintegration during cleaning by the Contractor’s staff or agents of any cracked, defective or broken part of the property fixtures and fittings (including windows/glass) of the Customer.
Payment is due within 7 days from the date of the invoice, unless other payment terms have been agreed with the Contractor in writing. Please note that we only accept debit or credit card payments for all domestic/residential Customers.
The Contractor reserves the right to make good any damage for which it may be liable under this Agreement in lieu of making payment in respect thereof.
The Contractor undertakes to be insured in respect of Employers Liability to such an extent as in its opinion is adequate.
The Customer shall not during the period of the Agreement, or for a period of 24 months after the termination of this Agreement, (however terminated), either on their own account or on behalf of or as representative of any other persons or company, solicit or accept the whole or part services of or entice away any (former or current) applicant, subcontractor or staff/employee (whether supervisory or cleaning) of the Contractor.
Upon termination of this Agreement, (however terminated), should the Customer solicit or accept the whole or part services of or entice away any or pass an applicant, subcontractor or employee of the Contractor to another employer (i.e. otherwise than through us) and this leads to them employing or using the applicant, subcontractor or employee, you must pay the Contractor the transfer fee plus VAT.
The minimum transfer fee of £950 is based on part-time hours/placement of up to 16 hours per week. For hours/placement above 16 hours per week, the transfer fee is 18% of the candidate/staffs gross annual salary. All fees are subject to VAT.
If an applicant, subcontractor or employee introduces the Customer to other applicants who the Customer then decides to employ or use their services, the Customer must pay the minimum transfer fees.
The Customer shall also ensure that its premises are safe for the Contractor’s staffs and agents to carry out the work which is the subject of these conditions.
The Contractor shall not be liable for any loss or damage suffered by the Customer or any other party arising out of the Contractor’s failure to carry out work, if prevented from doing so as a result of any circumstances beyond the Contractor’s control, without prejudice to the generality of the foregoing shall include any trade dispute, strike or lock-out.
It shall be assumed that if no written issues are reported or complaints received by the Contractor, its obligations under the Agreement are being performed to the satisfaction of the Customer. Should any complaint be necessary, either as to the quality of the work or the conduct or non-attendance of the staff it shall be made in writing within 24 hours of its occurrence and upon receipt of any such complaint the Contractor will take all necessary steps to investigate and rectify the matter without expense to the Customer.
The liability of the Contractor in respect of any one claim or series of claims brought against the Contractor and arising from any one incident involving the negligence of itself, its staff, or agents, or through any defect in its plant or machinery shall be limited to the sum of £5,000,000.
All incidents that could possibly give rise to a claim must be notified to the Contractor, without delay and a claim form completed where required. Delay on the Customers part in notifying a claim and/or completing required forms will risk the loss incurred not being paid in part or in full.
The Contractor is committed to providing its Customers with a high standard of service but things can go wrong in any business. If for any reason the Contractor has not met the service agreement/requirements, the Customers must inform the Contractor immediately in order for the Contractor to rectify any issues without further inconvenience.
Failure to inform the Contractor of such events may void any claims made.
Theft must be reported immediately to the police and the Contractor; the Customer must provide a form of evidence to justify a theft claim.
The Customer agrees to allow (up to 28 days) for the Contractor to return and re-clean and resolve any disputed area(s)/item(s) before arranging a third party to carry out remedial works.
Any attempt to commit insurance fraud or any use of false information to commit any type of fraud will be prosecuted to the fullest extent of the law together by the Contractor and the Insurance Provider(s). Monetary compensation as well as legal fees may incur.
An insurance claim is subject to an excess charge of £250.
The Customer shall not be entitled to make any claim against the Contractor or its staff unless it gives written notice (by completing the Claim Form) of the event giving rise to such claim, containing sufficient information for it to be investigated by the Contractor within 28 days of the date of claim.
The Contractor shall not be liable for any loss, damage or injury from the breaking or disintegration during cleaning by the Contractor’s staff or agents of any cracked, defective or broken part of the property fixtures and fittings (including windows/glass) of the Customer.
Payment is due within 7 days from the date of the invoice, unless other payment terms have been agreed with the Contractor in writing. Please note that we only accept debit or credit card payments for all domestic/residential Customers.
The Contractor reserves the right to make good any damage for which it may be liable under this Agreement in lieu of making payment in respect thereof.
The Contractor undertakes to be insured in respect of Employers Liability to such an extent as in its opinion is adequate.
The Customer shall not during the period of the Agreement, or for a period of 24 months after the termination of this Agreement, (however terminated), either on their own account or on behalf of or as representative of any other persons or company, solicit or accept the whole or part services of or entice away any (former or current) applicant, subcontractor or staff/employee (whether supervisory or cleaning) of the Contractor.
Upon termination of this Agreement, (however terminated), should the Customer solicit or accept the whole or part services of or entice away any or pass an applicant, subcontractor or employee of the Contractor to another employer (i.e. otherwise than through us) and this leads to them employing or using the applicant, subcontractor or employee, you must pay the Contractor the transfer fee plus VAT.
The minimum transfer fee of £950 is based on part-time hours/placement of up to 16 hours per week. For hours/placement above 16 hours per week, the transfer fee is 18% of the candidate/staffs gross annual salary. All fees are subject to VAT.
If an applicant, subcontractor or employee introduces the Customer to other applicants who the Customer then decides to employ or use their services, the Customer must pay the minimum transfer fees.
Any variation in these conditions can be made only by letter from the Registered or Head Office of the Contractor signed by, or on behalf of the Contractor by a duly authorised officer.
Service on Bank or Public Holidays is excluded from any quotations.
The Contractor shall be entitled to cancel or suspend the Agreement without penalty in the event of the Customer exceeding the stated credit terms.
The Customer may terminate the Agreement by giving 30 days written notice.
The contractor shall have the right to charge interest at the rate of 8 per cent above the minimum lending rarate, per month and recover all additional costs incurred in the collection on any overdue amount.
This Agreement is subject to English and European Community Law. Any cost increases caused by changes in legislation shall be passed on to the Customer immediately.
This agreement has not allowed for any additional costs as a result of Transfer of Undertakings Protection of Employment legislation and can be amended after client acceptance, but with due consultation, as a result of additional costs due to this.
Any notice hereunder shall be by letter signed on, or on behalf of, the party giving such notice and addressed to the other party at its Head office and posted by Registered Post or Recorded Delivery. Any such notice if posted by Registered Post or Recorded Delivery shall be deemed to have been served at the expiration of 24 hours after the same has been put into the post.
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