Frequently Asked Questions

How do you select your cleaning staffs?
All our cleaning staffs are carefully chosen and must meet our requirements, which include:

Proof of Identification
Our recruitment team will carefully check all documents, including passport, driver’s licence, and Home Office papers, if necessary, for authenticity.
Proof of Address
We request that all cleaners provide us with either a driver’s licence, two utility bills or a recent bank statement.
Written references
These are carefully checked by our recruitment team to ensure they are genuine. Permission to work in the UK
We ensure that our company only employs cleaners who are legally allowed to work in the UK. Again all documents such as work permits, National Insurance details, and registration documents are all carefully checked.
Next of Kin Details
We ask all our cleaners to provide contact details of their family, partner or friends.



Are your cleaners trained?
All our cleaning personnel are provided with information on Health and Safety issues and Fire Safety. They are trained on these issues and also supervised to ensure that safe working is practiced at all times.

Training on usage of cleaning products, chemicals and equipments Our cleaners are trained on how to use cleaning products and equipments on different surfaces in a safe manner. The training our staff receive is an on going, and we regularly review their progress


Are your cleaners insured?
Yes, all of our cleaners are covered by our comprehensive Public Liability Cover. Our insurance policy will include any accidental damage to your property, any theft, loss of client’s keys, or misuse of client’s telephone.

Will I get the same cleaner at each visit?
Yes. Once we have allocated you with the right cleaner for your requirements they will come in regularly; however, you can ask to replace your cleaner any time.



Do you provide a replacement if my cleaner goes on a holiday or is ill?  Yes, we will provide you with a replacement cleaner who will continue the regular cleaning service at your premises.



Can we leave our keys/ security code with your cleaner?
Yes, you can completely trust our cleaning staff with your keys and premises.
Our cleaning staff are comprehensively insured, carefully vetted and have been trained on safe key-holding and security awareness.   Majority of our cleaning staff hold keys to our client’s premises.



What areas do you cover?
Our services are available within the M25. However, please call us on 0800 731 6935 to confirm availability in your area.



Who provides the cleaning materials and equipment?
This depends on whether you opt for a short term contract, regular cleaning or just a one off cleaning assignment. Nonetheless, we are always happy to supply all the cleaning products and equipment, regardless of the type of cleaning.



What are your cleaning hours?
Our cleaners work at any time which is convenient for you. However, if you require the cleaning to take place before or after working hours you will need to arrange access to the premises for the cleaner.



Can you provide janitorial materials?
Yes, we can provide all janitorial products for your business at very competitive prices.



What methods of payment do you accept?
As a regular client, you will be invoiced at the end of each month, and you can pay by credit or debit card or set up a bank standing order, or business cheques.

We accept most credit and debit cards.